FAQ - Frequently Asked Questions

1. I ordered a honey extractor. Will I get the honey extractor already mounted or do I have to assemble it myself?

The honey extractors are finally assembled, except for the legs, which need to be screwed to the holders on the kettle of the honey extractor.

2. What can I do that the honey extractor is not shaken when spinning?

Put the honey extractor on a straight and hard ground. We recommend attaching the slingshot through the prepared holes in the bottom of the legs in the ground or attaching rubber feet: https://www.honigschleudern.ch/gummifuesse-huerigschleuder-mit-schraube-m8-2 or https: //www.honigschleudern.ch/gummifuesse-fuer-honigschleuder-mit-schraube-m10
Make sure that you weigh the honeycomb basket evenly with the honeycomb as far as possible.

If you use shoulder bags for Discovery wax, always put them in pairs in the basket ( https://www.honigschleudern.ch/einhaengetaschen-fuer-entdecklungswachs-2 ).

3. How can I clean the honey extractor?

Before using the honey extractor for the first time and before each spin, it is necessary to clean the parts in contact with honey with warm water and hand dishwashing detergent. When cleaning, use a soft cloth so that there is no damage to the surface of the boiler or acrylic glass lid.

4. How can I start and stop the honey extractor with manual drive?

The honey extractors start with the lever to the right and stop by pushing the lever to the left. When the basket runs freely, the lever does not turn.

5. How do I operate a honey extractor with motor drive?

Turn on the engine with the switch. Use the lever on the motor to select the speed and direction of rotation of the basket. By moving the lever in one direction, the drive of the honey extractor is started.

If you want to change the direction of rotation of the basket, move the lever to the center and wait until the basket stops. Only then do you move the lever in the opposite direction. Never brake by moving the lever in the opposite direction!

If you want to stop the engine, move the lever to the middle and switch it off with the switch.

To avoid damaging or reducing the capacity of the engine, make sure that the engine is not live when in a quiet condition.

6. I have turned on the engine and moved the lever, but the basket does not turn. What should I do?

Check that the lid of the spin is completely closed. The honey extractor has a built-in safety switch, which automatically cuts the voltage when the lid of the honey extractor is opened.

7. I noticed that the engine was very hot during spin. Does this mean something is wrong with the engine?

No. It is normal for the engine to heat up during operation. During prolonged operation, the engine temperature does not fall below 50 ° C.

8. How do I operate a honey extractor with fully automatic control?

The motor is switched on and off with the main switch located on the control.

The emergency switch must be released. The honey extractor is started and stopped with the START or STOP key.

The controller can be used in manual or automatic mode.

In manual mode, you choose the speed and the direction of rotation yourself.

In automatic mode, you can set and save eight different spin programs. In each program you can set up to eight different cycles, each with its own speed, direction and time of rotation. The selected program is executed by itself and at the end the basket is automatically stopped.

For detailed instructions on setting and operating programs, see the manufacturer's instructions provided with the honey extractor.

9. Where can I order spare parts for the honey extractor?

For ordering spare parts, please contact our e-mail address info@honigschleudern.eu

In the message, please indicate the model and type, the serial number and year of manufacture of the honey extractor (the numbers are on the nameplate of the honey extractor).

10. I received the ordered goods and found that an article is missing. What should I do?

If an ordered product or part is missing, you must notify us of this within 8 days after receipt of the goods at our e-mail address info@honigschleudern.eu . Later complaints will not be considered.

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